• Q Where is the nearest station?
    A

    JR Kyoto Station, Kyoto Municipal Subway Kyoto Station, and Kintetsu Kyoto Station. For more information, please refer to the website.

  • Q Where can I contact you for lost or lost items in the hotel?
    A

    Please contact the following phone number.
    Nidec Kyoto Tower: 075-361-3215 (weekdays from 10:00 to 17:00)

  • Q Please tell me the credit card that can be used.
    A

    Touch payment is possible Accepted credit card list VISA, MASTER, American Express, JCB, UnionPay, Discover, MUFG, DC, NICOS, Diners Club, AEON Card
    ※You can also use "Apple Pay" and "Google Pay" that link the above cards.
    ※There are some settlements that cannot be used at some stores, so please contact each store for details on availability and payment methods.

  • Q Please tell me the code payment that can be used.
    A

    List of available code settlements PayPay, au PAY, Melpay, D-Pay, Rakuten Pay, Smart Code, Alipay, WeChat Pay
    ※There are some code settlements that cannot be used at some stores, so please contact each store for details on availability and payment methods.

  • QIs there a smoking area?
    A

    The entire building is non-smoking. There is a smoking room on the B1F, so please use it when you smoke. For more information, please refer to the website.

  • QIs there a coin locker?
    A

    There is no installation in KYOTO TOWER SANDO.

  • Do you have QATM?
    A

    There is an ATM of the Kyoto Credit Bank on the 1st floor. For more information, please refer to the website.

  • QIs there an Okeihan station?
    A

    There is no installation in the Kyoto Tower Building.

  • Q Can I earn some points?
    A

    Except for some stores, you can earn 1 point per 220 yen (tax included).
    ※Excluded stores: STARBUCKS, Matsumoto Kiyoshi

  • Q Can I use Okeihan Points?
    A

    Except for some stores, you can use it from 1 point 1 yen.
    ※Excluded stores: STARBUCKS, Matsumoto Kiyoshi

  • Do you have QFREE Wi-Fi?
    A

    FREE-WIFI is available in the hotel. ID： kyototower-wifi

  • QIs there a delivery service (to send products from multiple stores at once)?
    A

    There is a home delivery service on the 3rd floor (in the Kansai Tourist Information Center) (opening hours from 10:00 to 17:00).

  • QIs there a parking lot or bicycle parking lot?
    A

    There is no parking lot or bicycle parking lot. When coming to KYOTO TOWER SANDO, please use public transportation.

  • QIs there a parking service?
    A

    There is no parking service.

  • Q Do you have a diaper changing sheet?
    A

    It is located on the 2F to 4F (in private rooms for women's toilets), B1F and 8F (multipurpose toilets for both men and women).

  • QIs there a barrier-free toilet?
    A

    It is located on B1F and 8F (multipurpose toilet for both men and women). For more information, please refer to the website.

  • Q Can I bring my pet with me?
    A

    Pets are not allowed in the hotel or on the terrace. We are not allowed to be accompanied by a carry case, etc., so we appreciate your understanding.
    ※However, guide dogs, hearing dogs, and service dogs can be brought together.

  • Q Can assistance dogs (guide dogs, hearing dogs, service dogs) be included in the hall?
    A

    Service dogs can enter.

  • Q Do you have a foreign currency exchange machine?
    A

    It is located on the 3rd floor (in the Kansai Tourist Information Center).

  • Q Is it possible to take photos and videos and live delivery in the hotel?
    A

    If you can take care not to see other guests, you can take pictures inside the hotel. However, in the event that it is crowded or inconveniences other customers, we may refrain from shooting. Please note that we refrain from shooting for the purpose of being able to browse by unspecified large numbers of people, such as various distributions and live distributions.
    Please contact us in advance by telephone for shooting in commercial or media publications.
    KYOTO TOWER SANDO Office 075-746-5830 (10:00-18:30)

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